FAQ

Yes. Products marked as in stock are available to order. In the exceptional event that the last item is sold at the same time, we will contact you as soon as possible.

Yes. We sell authentic products, and each watch is covered by the warranty stated on its product page. Read more on the Authenticity, warranty and condition page.

Compare the case diameter with a watch that already fits you well, and also consider your wrist circumference and strap length. Follow our practical guide to choosing a watch size.

Yes. With most models, you can shorten the strap by yourself. Just in some cases, you will need the help of the watchmaker for the removal of one or more segments from the strap. If you have any trouble with adjusting the watch strap to your needs contact us and we are happy to help.

The metre rating represents laboratory-tested pressure, not a safe diving depth. See what each rating permits in our watch water resistance guide.

Protect the watch from impacts, extreme temperatures, chemicals and water beyond its stated resistance. Practical advice is available on the Watch care and service page.

Enter your email address in the stock reminder form on the sold-out product page. We can then notify you when the watch becomes available again. A notification does not reserve the product.

Available payment methods may vary by country and order. Current options and any applicable fees are listed on the Payments and secure shopping page.

Yes, when gift wrapping is available for the order, you can select it during checkout. The current price is shown before you place the order. Gift wrapping is available only with advance payment, not cash on delivery.

To cancel an order, reply to the order confirmation email as soon as possible. If the order has not yet been prepared or handed to the carrier, we will try to cancel it.

Contact us as soon as possible through the Contact page. If the order has not yet been prepared or handed to the carrier, we will try to make the change. We cannot guarantee changes after dispatch.

We notify you by email whenever the order status changes. If you need more information, reply to the order confirmation email or write to us through the Contact page.

The invoice or proof of purchase is included as a physical document in the parcel. It is not sent by email. If you cannot find it, contact us through the Contact page.

Shipping cost depends on the destination country and delivery method. Current options, prices and conditions are available on the Shipping page.

Delivery time depends on the destination country and carrier. Current transit times are available on the Shipping page; a specific estimate is also shown on product pages and during checkout.

Yes. Available countries, delivery methods, current prices and estimated delivery times are listed on the Shipping page.

We do not have a store or our own pickup point in Prague, and collection from the warehouse in Teplice is not available. For personal collection, choose a Packeta pickup point during checkout.

Yes, we obey the rule of smooth return. We want you to be satisfied with the products, get exactly what you want and come back to shop with us. Money for returned goods are usually sent immediately after receiving the parcel or, exceptionally later (maximum of 30 working days). We are returning money for the goods only, not for the shipping. How to proceed when you return your goods here.

In most cases the battery is flat and can be replaced by a watchmaker. If replacing the battery does not solve the problem, follow the information on the Claims page.