How much does the shipping cost?
Transport in the Czech Republic and Slovakia is completely FREE.
When will I receive my order?
If you choose delivery on address as your shipping method in Czech Republic and order today to 10:30, you obtain your order the following working day.
If you choose a personal pick up at our warehouse in Prague, you can have your parcel immediately after ordering and arranging the pick up time.
If you choose Zásilkovna in Czech Republic you receive your parcel to the branch store you chose in 2-3 working days.
How can I pay for the order?
- Payment by card (via GoPay payment gateway)
- Bank transfer (you will receive a confirmation email with the necessary information)
- Cash on delivery (payment to the delivery service provider when receiving the parcel)
- Cash in our warehouse (if you choose personal pick up of the order)
How can I cancel my order?
To cancel the order, please contact us immediately by replying to an email with your order confirmation or call us - +420799503943.
How can I find out in what stage my order is?
We will contact you by e-mail about any change in the status of your order. You can, of course, call us or write.
Is it possible to return the products if I do not like it or it does not suit me?
Yes, we obey the rule of smooth return. We want you to be satisfied with the products, get exactly what you want and come back to shop with us. Money for returned goods are usually sent immediately after receiving the parcel or, exceptionally later (maximum of 30 working days). We are returning money for the goods only, not for the shipping. How to proceed when you return your goods here.
Is it possible to ship my order to Slovakia?
Can I adjust the watch strap on the size of my hand?
Yes. With most models, you can shorten the strap by yourself. Just in some cases, you will need the help of the watchmaker for the removal of one or more segments from the strap. If you have any trouble with adjusting the watch strap to your needs contact us and we are happy to help.
What can I do when my watch does not work?
In most cases it means that battery in the watch is died. Just go to the watchmaker and he will replace the battery for a few crowns. If the problem is in something else, send us your watch for the complaint.
Can I pick up the order personally in Prague?