Return of the goods
Return of goods for any reason is possible within 30 days of receiving your order. We don’t care if it’s a few days more :) The goods must be undamaged, without a signs of usage, including the original packaging and all accessories.
1/ Return in person
After making an appointment you can return the goods in person in the store at
Kamenická 604/20
170 00 Praha 7 - Holešovice
Czech Republic
Mon – Fri: 12 – 19
Sat: 12 – 16
The money will be refunded on the spot in cash.
2/ Return by shipment
You can send us goods straight without prior agreement to
za5dvanáct
Kamenická 604/20
170 00 Praha 7 - Holešovice
Czech Republic
tel: +420 799 503 943
Add a copy of the invoice or piece of paper with your order number to the package. Please add your bank account number also if you paid for the goods by COD. As soon as we get the goods we'll get back to you. We will send the money to the bank account or return it via the payment gateway. Expect it within a few days after we obtain your package.