Warranty and eligibility
A claim can be made within 2 years of purchase, or longer with an extended warranty. Normal wear or incorrect use is not covered.
Claims
We want to resolve claims quickly and clearly. Below you will find what to prepare, where to send the goods and what happens next.
Ask us first
If you are unsure, contact us before sending the goods. A flat battery or some minor issues can be resolved without a claim.
What to include
Include proof of purchase or the order number, a description of the fault and your email address or phone number.
Send the claimed goods to our address
Send the claimed goods without prior arrangement to:
za5dvanáct
Křičkova 1314/2
415 01 Teplice
Czech Republic
We do not accept shipments sent to another address (e.g. billing address)!
We will contact you after receiving the shipment and confirm the next steps.
za5dvanáct
Křičkova 1314/2
415 01 Teplice
Czech Republic
We do not accept shipments sent to another address (e.g. billing address)!
We will contact you after receiving the shipment and confirm the next steps.
How long to wait?
By handing over the claimed goods, the 30-day complaint period begins, but you don't have to worry, we don't unnecessarily prolong the process and we usually manage to resolve the complaint in a shorter time. We will inform you about the solution. Whether the goods will be exchanged for a new piece, repaired or your money will be refunded.