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Watch care and service

Simple regular care helps the case, strap and seals last longer. Always follow the instructions for the specific model.

After wearing

Wipe away sweat, moisture and dirt with a soft dry cloth. Store the watch dry and away from direct sunlight.

Water resistance has limits

Follow the rating of the specific model. Never operate the crown or buttons underwater or while the watch is wet.

Battery and seals

Do not leave a depleted battery in the watch unnecessarily. A seal and water-resistance check is advisable after replacement.

Routine cleaning

Use a soft cloth for the case and crystal. Strong cleaners, solvents and perfume can damage finishes, seals and strap colour.

Do not soak a leather strap; let it dry naturally after perspiration. Clean metal or plastic straps only as permitted by the manufacturer while protecting the watch case from water.

Water resistance and temperature

Water resistance is not permanent: seals age and impact can deform parts. Steam, hot baths and saunas place different stress on a watch than ordinary cool water.

After seawater exposure, follow the manufacturer’s instructions. If moisture or condensation remains under the crystal, stop using the watch and arrange professional inspection.

Impact, magnetism and storage

A watch is a precision instrument. Protect it from falls, strong vibration, extreme temperatures and powerful magnets. The manufacturer defines the resistance of each model.

For longer storage, leave it clean and dry, away from direct sunlight and chemicals. Mechanical watches and specialist movements can have their own service requirements.

When to seek service

Consider professional inspection for persistent condensation, irregular running, after a strong impact, before demanding water use or during battery replacement.

Check the Claims page before arranging warranty work. Unauthorised intervention can affect defect assessment and water resistance.

Unsure what an ATM or metre rating means?

Read the separate water-resistance guide and always check the rating on the specific product before water use.

Water-resistance guide

More useful information

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